These Terms of Service ("Terms") govern your use of the services provided by PlateMind Nutrition ("PlateMind", "we", "us"), including our website, booking pages, forms, consultations and the 12-week nutrition programme. By registering, paying for a programme, booking a consultation or using our forms, you agree to these Terms and our Privacy Policy.
Our services
PlateMind provides dietitian-led nutrition care. Depending on the programme you choose, our services may include:
An initial consultation with a qualified dietitian, held by video callPre-consultation intake and food preference formsPersonalised meal plans and nutrition guidanceClinical reports and progress summaries, which can be shared with your doctor at your requestWeekly check-ins during the programme and optional follow-up sessionsA Week 12 programme review with options to complete, continue or renewMeal plans and reports may be drafted with the help of AI tools. They are always reviewed and approved by a qualified dietitian before they are shared with you.
Medical disclaimer
PlateMind provides nutrition care and education. It is not an emergency service and does not replace your doctor.
Our dietitians do not diagnose medical conditions or prescribe or change medicationContinue to follow the advice of your doctor and do not stop or change medication without speaking to themIf you have urgent symptoms (for example, very high or very low blood glucose, chest pain, fainting or difficulty breathing), contact your doctor or go to the nearest hospital immediatelyResults vary from person to person and we cannot guarantee specific health outcomesEligibility and accurate information
You must be 18 or older to use PlateMind, or have a parent or guardian register and consent on your behalf. You agree to give complete and accurate information about your health, medications and circumstances, and to tell us about any changes. Your dietitian relies on this information to give safe advice.
Registration and payment
Programme prices are shown on the registration page in Nigerian Naira (NGN) before you payPayments are processed securely by Paystack. Your programme starts once payment is confirmedIf you register but do not complete payment, we may send you reminders. Your place is not reserved until payment is receivedRenewals at the end of the 12-week programme are optional and are only charged when you choose to renew and complete payment. There is no automatic renewalPrices may change, but changes will not affect a programme you have already paid forBooking, rescheduling and attendance
Consultations are booked in West Africa Time (WAT) and last about 45 minutes, unless stated otherwiseAppointments must be booked at least 24 hours in advanceWe send a reminder about 48 hours before your appointment, with options to confirm your attendance or rescheduleYou can reschedule online up to 24 hours before your appointment, up to two times per booking. Within 24 hours, please contact us on WhatsApp and we will help where we canPlease join on time so you get the full sessionMissed sessions without notice are forfeited and will not be refunded or automatically rebookedIf we need to cancel or move an appointment, we will contact you and offer a new time at no extra costRefunds and cancellations
No refunds are given once the programme has started. The programme starts when your initial consultation takes place or your first programme materials are delivered, whichever comes firstIf you cancel before the programme starts, contact hello@platemind.app and we will review your requestIf we are unable to deliver a service you have paid for, we will offer a replacement session or a refund for that serviceNothing in these Terms affects your rights under Nigerian consumer protection lawPersonal links and your account
Emails and messages from PlateMind contain personal links for your forms, check-ins and appointments. Keep these links private and do not share them. If you have a PlateMind account, keep your login details confidential and tell us straight away if you think someone else has access to it.
Acceptable use
You agree not to:
Use PlateMind for anyone other than yourself (or the person you are registered to care for)Share, sell or publish your meal plans, reports or programme materials for commercial purposesMisuse our forms, booking system or communications, or try to access other people's informationBehave abusively towards our staffWe may suspend or end your access if you break these Terms.
Intellectual property
Our meal plans, reports, programme materials, branding and website content belong to PlateMind Nutrition. You may use materials provided to you for your own personal care and share them with your doctor or family members who support you.
Third-party services
We use trusted third parties to deliver our services, including Paystack (payments), Google Meet (video consultations), Zoho (email and bookings) and WhatsApp (messaging). Your use of these services may also be subject to their own terms.
Limitation of liability
To the extent permitted by law:
PlateMind is not responsible for health outcomes resulting from information you did not disclose, advice you chose not to follow, or decisions made without consulting your doctorWe are not liable for interruptions caused by internet, device or third-party service problems outside our controlOur total liability for any claim relating to our services is limited to the amount you paid for the programme or service concernedNothing in these Terms limits liability that cannot be limited by law, including liability for negligence causing death or personal injury.
Changes to these Terms
We may update these Terms from time to time. The date at the top shows when they were last updated. Changes do not apply to a programme you have already paid for unless the change is required by law.
Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will first be handled through good-faith discussion. If it cannot be resolved, it will be subject to the courts of Lagos State, Nigeria.
Contact
PlateMind Nutrition, Lagos, Nigeria
Email: hello@platemind.app
Privacy: privacy@platemind.app
Phone / WhatsApp: +234 706 203 9281