Last updated: June 2026
PlateMind Nutrition ("PlateMind", "we", "us") provides dietitian-led nutrition care, including consultations, a 12-week programme, meal plans and clinical reports. This policy explains what personal data we collect, why we use it and the choices you have. We process personal data in line with the Nigeria Data Protection Act 2023 (NDPA) and related guidance from the Nigeria Data Protection Commission.
PlateMind Nutrition is the data controller for the personal data described in this policy. Where you are referred to us by a clinic, employer or other partner organisation, that organisation may also be a controller for the information it shares with us.
Health information is sensitive personal data. We only collect what your dietitian needs to provide safe and effective care.
We process your data because it is necessary to provide the services you have requested (contract), because you have given consent (in particular for health information and marketing), because we must comply with legal obligations, or because we have a legitimate interest in running a safe and effective service. Where we rely on consent, you can withdraw it at any time. This does not affect processing that took place before you withdrew.
We use artificial intelligence tools to help our dietitians draft meal plans, clinical summaries and reports. AI output is always reviewed, edited and approved by a qualified dietitian before it is shared with you. AI is not used to make automated decisions about your care without human review. Information sent to AI providers is limited to what is needed for the task.
We do not sell your personal data. We share it only with:
Our service providers may only use your data to provide services to us and must protect it.
Some of our service providers store or process data outside Nigeria. When this happens, we take steps required by the NDPA to make sure your data is adequately protected, such as using providers with appropriate safeguards and contractual protections.
We keep clinical records, consultation notes, meal plans and reports for as long as needed to provide your care and to meet professional and legal record-keeping requirements. Payment records are kept as required for accounting and tax purposes. When data is no longer needed, we delete or anonymise it securely.
We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls so that only authorised staff can view patient records, secure personal links for forms and appointments, and trusted hosting providers. No system is completely secure. If a data breach is likely to put your rights at risk, we will notify you and the Nigeria Data Protection Commission as required by law.
Check-in, booking and appointment emails contain personal links so you can complete forms, confirm attendance or reschedule without signing in. Please do not forward these links to others. If you think a link has been shared by mistake, contact us and we will issue a new one.
Under the NDPA you have the right to:
To exercise any of these rights, email privacy@platemind.app. We may need to confirm your identity before responding.
Our services are intended for adults. If a patient under 18 is cared for by PlateMind, a parent or guardian must provide consent and manage communications on their behalf.
We may update this policy from time to time. The date at the top shows when it was last updated. If we make significant changes, we will let you know by email or through the service.
PlateMind Nutrition, Lagos, Nigeria
Privacy questions: privacy@platemind.app
General enquiries: hello@platemind.app
Phone / WhatsApp: +234 706 203 9281
PlateMind provides nutrition guidance and educational insights only. The information provided does not replace professional medical advice, diagnosis, or treatment. Users should always consult a qualified healthcare professional regarding medical conditions or dietary changes. PlateMind is not a substitute for medical care.